In case you experience an issue with connection or loading the game, it is advised to refresh the web page.
If refreshing once or twice does not help, try the troubleshooting measures described below:
Switch to a Different Web Browser
We suggest using Google Chrome as your default browser when playing Puzzly Words. Make sure that you have updated your browser to the latest version.
If you’re already using Google Chrome as the default browser, try the other troubleshooting tips or switch to a different web browser. Recommended browsers include Mozilla Firefox, Safari, and Microsoft Edge.
Troubleshoot Your Browser Performance
Clear your browser cache. It is not necessary to clear cookies or history. Click here to view the instructions.
Check if JavaScript is enabled. Click here to view the instructions.
Connect to the internet using a plug-in (Ethernet) cable rather than wifi.
Close other applications that use the internet connection, especially video-streaming and file-sharing applications.
Disable ad blocking software, as it can negatively affect the game performance. It is possible to disable such software only for specific sites. Please refer to the documentation of your software to view the instructions.
Reboot Your System
If none of the previous measures result in the game loading successfully, we suggest restarting your computer. Make sure to save and close your open applications before restarting.
Try enabling hardware acceleration:
Click menu icon and go to Settings.
Click Show advanced settings
Under System section, check Use hardware acceleration if available and turn it on.
Restart Chrome.
Instructions to send helpful information to our technical team
Press F12 key(in some cases Fn + F12 keys) - it should open debugging panel at bottom or side of screen.
Reload game page once with debug console still open ( debug console only gathers data when open )
Switch to "Console" tab in debug panel
There will be a lot of lines with text - press right mouse button and choose "Save as..."
Save file
Switch to "Network" tab in debug panel
Right click mouse button on any line and choose "Save all as HAR with content"
Save file
Send both files via email to help@puzzlywords.com
Instructions to send helpful information to our technical team
Press F12 key(in some cases Fn + F12 keys) - it should open debugging panel at bottom or side of screen.
Reload game page once with debug console still open ( debug console only gathers data when open )
Switch to "Console" tab in debug panel
There will be a lot of lines with text - press right mouse button and choose "Export visible messages to" -> "File"
Save file
Switch to "Network" tab in debug panel
Press right mouse button and choose "Save All As HAR"
Save file
Send both files via email to help@puzzlywords.com
Email (in case if we need to discuss this issue):
If you got stuck in connecting... you can try to reload the game from different source. >> Click Here << to load the game (might help with loading)
